Exceptional Customer Service Skills Training Resource

This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.

The lesson contains the following topics:

Customer Service Definition

Poor vs Exceptional Service

Why Exceptional Service is Important

Practical Tips to Provide an Exceptional Customer Service Experience

Scenario based role play activities – good and bad examples from You tube clips